Return's

Refund Policy

  1. Eligibility:
    To be eligible for a return, the item must be unworn, in the same condition as you received it, and with its original packaging. Returns must be initiated within 14 days of the purchase date. You can contact us via our social media channels or at info@munas.co.uk.

If it is stated that the sale is final, or if the item is not eligible, you cannot apply for a refund.

  1. Return Procedure:
    To initiate a return, please contact us at info@munas.co.uk within the 14-day period, providing your order details and the reason for the return. Our customer service team will guide you through the return process. Please ensure that the item is securely packaged to prevent damage during transit.

  2. Return Shipping:
    Customers are responsible for the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item.

  3. Refund Process:
    Once we receive the returned item and verify its eligibility (this may include a picture taken of the item), we will process the refund within 5 business days. Refunds will be issued to the original payment method used for the purchase. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at info@munas.co.uk.

  4. Exclusions:
    Certain items, such as personalized or customized products, may not be eligible for return unless they are defective or damaged upon receipt. Clearance or final sale items are non-returnable.

  5. Contact Us:
    If you have any questions or concerns regarding our return policy, please don't hesitate to contact us at info@munas.co.uk or through our social media. Our dedicated team is here to assist you.

By making a purchase with our brand, you agree to abide by the terms and conditions outlined in this return policy. Thank you for choosing us. We appreciate your trust in our brand, and we look forward to serving you again in the future.

Note: Our warehouse is based in China. Returns will be addressed to our address there.